Delivery
How much is delivery?
Standard delivery is a flat $25 per order, and it's free once your order reaches $385 (that's $350 before GST). Free delivery doesn't apply to Western Australia. Bulky items marked Plus freight are a flat $50 per order on top of that, and aren't included in free delivery. You'll see the total at checkout before you pay. The full details are on our Delivery & Freight page.
How long will my order take?
Orders usually leave within one or two business days, and most arrive within a week. Regional and remote addresses can take a little longer. You'll get an email with tracking when your order ships.
Do you deliver to rural properties?
Yes, we deliver Australia-wide. Open Delivery notes in your cart and add anything the driver needs to know, like gate codes or where to leave the parcel.
Can I pick up my order?
No, we're online only, so every order is delivered.
Why can't I order some products to my state?
Glue traps and insect pot traps can't be sent to NSW, VIC, ACT or TAS. Seed-based products going to Tasmania need a quarantine inspection, which adds $35.75 to the order. The product page tells you if either applies.
Ordering
Why is there a quote form instead of Add to cart?
That's a special order item, so we confirm the price, lead time and freight with you first. Choose your options, send the form, and we'll email you a written quote. You don't pay anything until you've said yes.
Can I change or cancel my order?
Get in touch as soon as you can with your order number. If it hasn't been packed yet, we'll do our best to change or cancel it.
Is it in stock?
Everything on the site can be ordered. If something turns out to be unavailable after you've ordered, we'll get in touch with options, or a refund if you'd rather.
Can you get something that isn't on the website?
Possibly. Ask us what you're after and we'll let you know if we can get it in.
Products
Which size or part do I need?
Each product page lists its options and specifications. If you're still unsure, especially with replacement parts, send us a message with what you've got and we'll check before you order.
What should I use on a sick animal?
We can tell you what a product is and how it's used, but we can't diagnose or treat animals. For illness, dosing or withholding periods, talk to your vet and follow the product label.
Returns
How do I return something?
Contact us first with your order number and we'll give you a Return Approval Number. Faulty items are always covered. Unused items in their original packaging can come back for a change of mind if you ask within 7 days of ordering; return postage and a restocking fee apply. Everything's explained on our Returns page.
Something arrived damaged or missing. What do I do?
Get in touch within 7 days of delivery with your order number and a photo of the item and packaging. We'll take it up with the carrier and sort out a replacement or refund.