Most of what we sell goes out as an ordinary parcel. Some things don't fit in a satchel, though, and a few are ordered in specially. Every product is marked so you know which kind you're buying before you get to checkout.
Where we deliver
We deliver Australia-wide. We don't ship overseas. Orders are sent from Queensland.
Standard parcel items
This is most of the range. Shipping is worked out at checkout from your address and what's in your cart, so you'll see the cost before you pay. Standard delivery is a flat $25 per order, and it's free once your order reaches $385 (that's $350 before GST). Free delivery doesn't apply to Western Australia, where standard delivery is always $25.
Plus freight items
Some products cost more to send than a normal parcel. Mostly that's because they're big, heavy or awkward, like stable forks, rubber feed tubs and branding gear, and a few, such as aerosol sprays, have rules about how they can travel. These carry a Plus freight badge on the product card, a notice on the product page and a reminder in your cart.
Plus freight items are a flat $50 per order, anywhere in Australia, and free delivery doesn't apply to them.
Ordering parcel and plus freight items together? They travel separately, so the two delivery charges are added together at checkout. You'll see the total before you pay.
Special order items
A small number of products aren't kept on the shelf, or need the price and freight checked first. These are marked Special order, and some show Price on request instead of a price.
Instead of an Add to cart button you'll see a short quote form. Choose your options, send it through, and we'll check price, availability, lead time and freight, then email you a written quote. You don't pay anything until you've seen the quote and said yes.
Dispatch and tracking
We pass your order to our warehouse the same or next business day, and you'll get an email with tracking details as soon as it ships. Most orders arrive within a week. Regional and remote addresses can take a little longer.
When your order ships you'll get an email with tracking details. If you have an account, you can also find your orders and tracking under Account.
On a rural property? Open Delivery notes in your cart and put anything the driver needs to know: gate codes, which entrance to use, or where to leave the parcel.
Products we can't send everywhere
A few products come with rules about where they can go. The product page tells you if one applies.
- Glue traps and insect pot traps can't be sent to NSW, VIC, ACT or TAS.
- Tasmania has strict biosecurity rules. Seed-based products, including some treat blocks, seed mixes and nesting herbs, need a quarantine inspection to enter the state. A $35.75 quarantine inspection charge (incl. GST) is added once to Tasmanian orders that include them.
Damaged or missing deliveries
If something turns up damaged, or a parcel goes missing, get in touch within 7 days of delivery. Send your order number and a photo of the item and the packaging. We'll take it up with the carrier and sort out a replacement or refund for you.
For returns, see Returns.